Before choosing a plan
Mention the device, intended location and plan you are considering. Ask about the displayed allowance and compatibility, and check mobile data charges with your own network provider.
When something changes
Add the order reference, player version and whether the symptom began after switching networks. The form saves your enquiry in the shared Opplex system with consent. Keep passwords, card details and verification codes out of the conversation.
Say which connection changed
Give the device/player version, the previous and current connection type, when the symptom began and the exact error. Include an order reference privately if relevant. For data allowance, roaming charges or network coverage, ask your network provider; do not send router passwords to service support.