Describe the change that matters
Include the device model, player version and whether you were on Wi-Fi, mobile data or a hotspot. Say if the issue started after a network switch, an update or a setting change, and quote the exact error.
Keep the follow-up focused
List the checks already tried and crop screenshots to the relevant message. Never send passwords, verification codes, router credentials or card details. Reply in the same support conversation where practical so the earlier comparison is not lost.
An illustrative before-and-after report
Template, not a customer case: Device/player [versions]; before [Wi-Fi/mobile/hotspot]; after [connection type]; action [network switch or setting]; symptom [exact text]; check [one change and result]; order [private reference]. Crop screenshots and hide network names, credentials and personal information where unnecessary.